Standard Return Policy
We want you to love the items you purchase from Brooklyn Kayak Company. If you are not satisfied with your purchase for any reason, you may return items for a full refund within 30 days, subject to the conditions below.
All returns purchased from Brooklyn Kayak Company must include the following or it will be rejected and returned to you at your cost:
- Original Condition, no physical damage (exclude damages sustained during transportation) All accessories, manuals, warranty registration card, etc. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
- Valid RMA number obtained from our customer care team. To obtain a Valid RMA number please email our customer care team @ email@example.com
Additional Return Requirements and Policy:
- An RMA number must be requested within thirty (30) calendar days of the delivery date.
- Shipping charge is the cost of us sending the product to you and will not be refunded.
- No restocking fee will be applied on return for defective and shipping damaged product. Shipment received with visible damages, have the carrier document the damage (s) in writing, a detailed description of the damages before signing anything, return the damaged kayak to the driver, and contact us immediately via email @ firstname.lastname@example.org or call our customer care team @ 1(800) 457-1283. If the product is signed for without damage being reported or if the driver leaves the property without the damage being reported, Brooklyn Kayak Company will not be able to replace it. You will have to pay return freight charges.
- In the event an item is sold without shipping charge, Brooklyn Kayak Company will refund the amount of sale.
- All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
- Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
- Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
- Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price (less shipping and handling) will be credited to the credit card used for the original purchase.
- Over-sized items are shipped via LTL freight.