Brooklyn Kayak Company Shipping Information
Order notification email after order placed.
Shipment notification email
(after order shipped, within the time frame indicated on website)
In-Transit to Carrier Terminal
Carrier contacts You to Schedule Delivery
Delivered!
SHIPPING SCHEDULE & DELIVERY
Brooklyn Kayak Company works diligently to process and fulfill all orders as quickly as possible. You can expect confirmation of your shipment and delivery of your product within the time frame noted within the dropdown menu on the exact product you ordered at time of purchase.
Different kayak makes and colors (and other non-kayak products) ship on different schedules, so to make sure you have accurate information, we include shipping details for each product individually. Once a shipment has been initiated, the kayak will arrive within a one-to-two week window.
And shipping? That’s on us.
Kayaks are expensive purchases already, and because of their size, they require special handling and shipping procedures, which along with very high - demand right now, does mean they take longer than some other products to be shipped and delivered. We are happy to offer free shipping to offset the slight wait.
Our delivery driver will send you a text a few hours before dropping off your kayak. If you have any instructions—like where to leave it or how to reach you—just text them back! Miss their message? No worries—just reply when you can to confirm the delivery details.
Once your kayak arrives, be sure to check it for any damage within 48 hours. If you need a little extra time, just shoot us an email at help@bkkayaks.com to let us know when you'll be able to inspect it. And as always, if you run into any issues, we’re here to help!