Shipping & Payment FAQ
Where can you ship your kayaks?
We can ship our kayaks and accessories within the mainland United States to the 48 contiguous States that excludes Alaska and Hawaii.
What forms of payment does BKC accept?
We are happy to inform you that we have many options for payment. You have the option to checkout via Amazon Pay, Paypal, Klarna (pay later option), Google Pay, Shop Pay, or one of the four major credit cards (Visa, Mastercard, American Express, Discover).
What’s Your Cancellation Policy?
You are able to cancel at any time before your order ships. Once processed and shipped, you are subject to shipping return fees.
How are kayaks shipped?
We encourage you to look at the dropdown shipping info for the specific product on the product page. Depending on your location, we will locate the nearest trucking company to deliver your order. Read about our shipping policy.
Do you offer express shipping?
No, we do not offer express shipping due to the size of the kayak.
Can I pick up my kayak instead of having it delivered?
Yes, we allow pickups. Please contact customer service for the nearest location to pick up your kayak.
Product FAQ
What is the weight capacity of the kayak?
Each of our kayaks has a different total weight capacity, and they vary from 350 pounds to 770 pounds. Each kayak has its weight limit clearly stated on its product page, so please read up on any option you are considering.
How large are the storage compartments in this kayak?
The storage hatch sizes vary slightly from model to model, but most are between 8" and 12" in width and are 6" deep, offering plenty of space for snacks, bait and tackle, a camera, and more.
Are your kayaks compatible with trolling motors? And with fish finders?
Many models can be outfitted with motors and/or hull mounted fish finders. When applicable, we have specifically noted these capabilities on our product pages, so please read through the information posted about any vessel that interests you.
Can I safely stand up in this kayak?
Our fishing kayaks are designed to be stable enough for you to stand up for casting and reeling, though other vessels we carry are narrower and will be harder to balance.
Can I pedal the kayak in reverse?
Yes, you can pedal backwards and move your kayak in reverse. This helps when you are approaching a dock or boat with any other fine position adjustments needed on the water.
Can you remove the pedal systems and use propeller-driven kayaks as paddle only vessels?
Yes, the pedal/propeller system can be removed from the hull completely, but it can also be quickly raised out of the water on a temporary basis during beach launches or to avoid shallow obstacles.
Where are your kayaks made?
BKC designs our products in the USA and manufactures our products in China. The quality used, Hull Material: High-density polyethylene (HDPE) and contains UV Protection.
Do I have to register my kayak with the Coast Guard or any other authorities?
Unless you attach a motor to the kayak, you should not have to register it with any authorities in most areas, but check your local laws and regulations to be sure.
Do you have an owner’s manual?
You should have received a Welcome Package Email that includes your digital manual. If you did not, please contact us.
We do offer digital owner’s manuals, please reach out to us at help@bkkayaks.com for one.
Can BKC kayaks be used in saltwater?
Yes they can. Thanks to their corrosion-resistant materials. Be sure to rinse the kayaks down with fresh water after salt-water excursions to minimize the build-up of mineral deposits.
Do your kayaks come with paddles and seats?
Most BKC kayaks come with high quality paddles and seats. Be sure to check the specifications on each kayak to see everything included.
Can tandem/two-person kayaks be used by a solo paddler?
Yes, this is a possible option! This model is extremely lightweight and will allow for one-person use very easily and comfortably. If riding alone, sit in the second seat for optimal control. You can also add some weight to the front of the kayak to distribute the weight as much as possible.
How much does this kayak weigh? And how big is it?
Our kayaks vary in size and weight; some are closer to 50 pounds while others are closer to 100. Each yak's weight, length, and hull width is clearly listed on its product page, so please refer there for exact information.
Warranty FAQ
Where is the serial # located on the kayak?
The serial number for your kayak is located behind the seat area or on either side of the kayak on a white label. The serial number will start with RRG, followed by a series of numbers. If you are not able to locate it, please contact us to assist with this.
What is the warranty on your kayaks?
Please refer to this link for more information:
https://brooklynkayakcompany.com/pages/warranty-registration-form