Brooklyn Kayak Customer Experiences
BKC kayaks are designed with the end user in mind. These are the ideal personal watercraft for the fisherman, the outdoorsman, the family set on aquatic adventure. From built-in waterproof storage compartments to paddles and seats included with every purchase, we tried to think of everything we would want in a kayak ourselves and then build it into the craft we offer you. And without adding extra costs, either -- we never planned to make a fortune making kayaks, we just want to help create rich memories.
To put it simply, if some other brand was making kayaks this good at prices these fair, we never would have opened shop. But nobody was. So we did. Drop us a line to talk about kayaks, fishing, paddling techniques, or the best spot near NYC to catch bluefish or stripers; Were always glad to talk product or swap stories. And when you're ready for a new kayak, consider one inspired by and designed here in Brooklyn, NY and ready for adventure anywhere on earth.
Care and MaintenanceDue to the heavy sun/UV exposure, kayaks and their accessories must be maintained minimally but with advanced preparation in mind.
We recommend cleaning the kayak at the beginning and end of the season with a plastic UV protectant (LINK: https://www.amazon.com/dp/B01AAZ1OAE/ref=cm_sw_em_r_mt_dp_U_q1r-CbNBRRSWG) which will protect the HDPE hull from being dried out via UV exposure and make the hull last much longer. This will also help avoid any cracking in the hull.
In addition, as soon as you receive your kayak it is recommended to spray the chair (chair strap + top and bottom rest) and any straps (rudder ropes/ rudder pulleys/ bungees) with a outdoor fabric UV protection spray (LINK: https://www.amazon.com/dp/B00JG3OHVK/ref=cm_sw_em_r_mt_dp_U_d3r-CbR678KVY). This will resist the drying effect that saltwater and sunlight have on these components and reduce tearing/ripping in the material. We recommend applying this at the beginning, middle, and end of every kayaking season.
Last but not least, we recommend that you waterproof your kayaks at the end of your first season, and the beginning of each season thereafter. This can be done by removing all screwed on hardware, applying a layer of marine silicone sealant (LINK: https://www.amazon.com/dp/B0002BBX3U/ref=cm_sw_em_r_mt_dp_U_3.r-CbXV8W5D7) underneath the hardware as well as to the threads, then fasten the hardware back on. The silicone should be left to dry in a dark and dry area for 24 hours after the application.
Brooklyn Kayak LLC (Brooklyn Kayak Company) Kayaks are built of superior materials and in accordance to stringent quality standards. With adequate maintenance, it will give you years of reliable use. But as with most products, it is subject to wear and tear. If you eventually need replacement parts, technical assistance or product / service information, please contact our Customer Service Department having ready at hand the product’s model name and serial number, as well as the date and place of purchase. The present warranty is only valid if the original buyer registered the warranty within the thirty (30) day period immediately following the date of purchase. Registration can be done either electronically via our website or by completing and returning the registration card found in your owner’s manual.
Brooklyn Kayak LLC (Brooklyn Kayak Company) warranty is valid only if the product is used for its intended purposes and for which it was designed. Hull and deck warranty:
The hull and deck, of the Brooklyn Kayak LLC (Brooklyn Kayak Company) Kayaks, are only warranted against defects in workmanship and/or materials for a period of five (5) years from the date of purchase. This warranty is extended to the original owner only and is not transferable.
Parts and accessories warranty:
Parts and accessories are warranted for a period of one (1) year from the date of purchase against defects in workmanship and/or materials.
This warranty does not cover:
Products used for rental or other commercial use.
Products that have been damaged by negligence, misuse or accident, or wear due to owner’s failure to provide reasonable and necessary maintenance.
Products which have been modified or repaired by unauthorized persons. Change in appearance of products due to wear, exposure or any other environmental condition.
Normal wear and tear due to the normal use of the product.
During the warranty period Brooklyn Kayak LLC (Brooklyn Kayak Company) is obliged only to repair or replace, at its discretion, the above-mentioned parts, at either its manufacturing plant, or at an authorized dealer store or service center, as decided by Brooklyn Kayak LLC (Brooklyn Kayak Company)
Transportation costs to and from the appointed place of repair or replacement are at the expense of the consumer. Brooklyn Kayak LLC (Brooklyn Kayak Company) is not responsible 1) for any damages incurred in transport 2) for storing or transportation fees 3) nor for inconvenience or loss of time or money while repairs are being made.
Any return and/or repair of products must be accompanied by a Brooklyn Kayak LLC (Brooklyn Kayak Company) authorization number obtained by your dealer and which can only be issued by calling Brooklyn Kayak LLC (Brooklyn Kayak Company) Customer Service Department between 10 am and 5 pm Eastern Standard Time Monday-Friday (except Holidays) at 1(800)457-1283. The return of any Brooklyn Kayak LLC (Brooklyn Kayak Company) product will not be accepted by Brooklyn Kayak LLC (Brooklyn Kayak Company) without this authorization number.
This warranty is the sole and exclusive warranty by Brooklyn Kayak LLC (Brooklyn Kayak Company) in connection with its above-mentioned products and Brooklyn Kayak LLC (Brooklyn Kayak Company) makes no warranties or representations, expressed or implied (including warranties of merchantability and of fitness for a particular purpose) in such connection except as specifically set in this warranty.
All incidental and/or consequential damages are excluded from this warranty. Implied warranties are limited to the life of this warranty. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you special legal rights, and you may also have other legal rights which may vary from state to state.
Here at Brooklyn Kayak Company we are happy to offer our customers free shipping on kayak shipments. Your order will be routed with one of our trusted freight carriers in our network. Within 1-3 business days your order will be processed and you will receive a tracking # that can be used to track your order. Total transit time from the date the order is processed is 7-10 business days. You will receive a call from the selected carrier 24-48 hours prior to the scheduled delivery date. You should ensure we have the best contact information on file so there are no delays, this call is in place to allow customers an opportunity to be present during delivery. Please note that if you are unreachable the carrier will deliver the package despite this at their earliest convenience. To ensure accuracy, please make sure to inspect your delivery for any issues that might have occurred in transit.
Brooklyn Kayak Company and Route have partnered to offer our customers FREE, yes 100% FREE Shipping Insurance on EVERY SINGLE ORDER. The insurance covers your situation whether theft, loss or even damage during transit, you are covered. Be sure to check your email once you have completed your order for more information.
We are extremely excited about this partnership and we hope that we can continue to grow our Brooklyn Kayak Company Family.
Please contact us at 1800-457-1283 or help@bkkayaks.com if you experience any issues.